Safety
Integrity
Quality-Value-Profit
Aim & Purpose
Values
Our Credo with Guidelines
Leadership
Culture
Order of Importance
Strategy
Tactics
Methods and Goals
Policy
Procedures
Our Metrics
Incentives
Innovation
Partnerships
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CleanAir Leadership Model
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The model is meant for everyone. We are all leaders at CleanAir, and we all have opportunities to lead every day. I trust that each of you will become familiar with the model and use it in your everyday decisions and actions. I hope that as you begin to understand and embrace it, you will find untold ways to apply it in your personal situation. I will do the same.
Bill Walker
The CleanAir leadership model identifies 10 competencies and is derived from our aim, vision, philosophy and values.
Set the standards of performance...
We Define and Deliver Customer Value
We Leverage Resources
We are Service, Service, Service
As a community of leaders...
We Create the Future - We get Results
We Champion Change
We Lead With Confidence
And the employer of choice...
We Develop Capabilities
We Communicate - Both Send and Receive
We Live the Values
Make a difference in areas that make a difference...
Deliver the CleanAir Vision
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Customer Value |
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The CleanAir leader has a good understanding of each customer's value drivers. These include customer vision, social responsibility, reglatory requirement, business constraints and project expectations. Leadership means learning and continuously taking customers to higher levels of excellence by redefining customer expectations of excellence. Delivering high customer value means providing big benefit solutions to all major participants in the delivery chain. Definition of purpose, attention to detail, bursts of innovation, commitment to quality and, above all, unquestioned integrity are part of CleanAir superior customer value.
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Leverage Resources |
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The CleanAir leader moves beyond
what the individual or the team
can deliver and pull resources
from across the organization to
meet current and future requirements
and to create entirely new opportunities
for CleanAir. The CleanAir leader
is familiar with plans, capabilities
and technologies throughout the
organization and can connect customer
needs with high value responses.
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Service |
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Service
Service
Customers
are won back over and
over by how we handle
each Moment
of Truth .
We are the world class in delivering service to customer.
Follow-through, accountability, and a willingness and ability to achieve closure in a timely manner are characteristics of the CleanAir leader.
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Creating the Future
The CleanAir leader creates the future by having a vision, understanding the ramifications of the vision, and possessing the ability to communicate and achieve the vision. He/she plans from the future, not forward from the present, and understands the business environment and the trends impacting CleanAir•s future direction. The CleanAir leader has the courage to chart a new course and the commitment to follow it through.The CleanAir leader is passionately committed to meeting targets and performance levels critical to our long-term competitive position , holding him/herself and others accountable.
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Champion Change
The CleanAir leader demonstrates a willingness to accept change, to anticipate the need for change that is appropriate to our business, and then to act and embrace that change. The CleanAir leader reflects an ongoing questioning of the status quo, and promotes the concept of seeking continuous improvement in the conduct of our business.
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Lead With Confidence
The CleanAir leader leads by example; adheres to the highest levels of integrity and ethical standards of conduct; and deals with issues directly, openly and decisively. He/she takes action in the face of challenge, demonstrating wisdom, independent judgment and self-confidence in making decisions, even when a consensus cannot be achieved. The CleanAir leader possesses a thorough understanding of the business and has the courage to make difficult choices and to do the right thing.
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Develop Capabilities
The CleanAir leader chooses, develops and motivates individuals and teams to achieve exceptional levels of performance over extended periods of time; recruits and retains outstanding talent and nurtures that talent; and invests time and resources to enhance the long-term effectiveness of individuals and teams. CleanAir leaders constantly strive to develop their own capabilities while nurturing and mentoring the talents and capabilities of others.
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Communicate
The CleanAir leader builds an environment where information is actively shared, sought and used, leading to empowerment, meaningful feedback and improved performance. Information sharing and communications are open, honest, reliable and unimpeded up, down and across the organization. Effective, honest communication knows no hierarchy or direction and must be the accepted and natural characteristic of our corporate environment and culture.
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Live the Values
The CleanAir leader lives by and reinforces our corporate values, doing the right thing for customers, employees, shareholders and communities consistently and over the long term; contributes to and reinforces a work environment and culture of mutual respect and a recognition of the value of the individual; sets a strong personal example by sustained actions consistent with the corporate vision and values; and meets the highest levels of professional and personal integrity and ethical conduct.
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Deliver the CleanAir Vision
The CleanAir leader creates a working environment where employees are excited to be a part of CleanAir. Employees are empowered to do their jobs in the best way possible; they are provided with state-of-the-art tools and resources; they are challenged to reach continually for higher standards of excellence; and they are encouraged to innovate and to continually expand the capabilities of the corporation. The entire workforce is proud of the corporation and is committed to building CleanAir into a recognized leader in the industry. The CleanAir leader builds an organization where employees truly have a passion for their work, where customers seek to do business, where competitors look with respect and admiration, where communities value our presence and involvement, and where shareholders are proud to be owners.
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Date Modified : August 31, 2005e -->
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