Safety

Integrity

Quality-Value-Profit

Aim & Purpose

Values

Our Credo with Guidelines

Leadership

Culture

Order of Importance

Strategy

Tactics

Methods and Goals

Policy

Procedures

Our Metrics

Incentives

Innovation

Partnerships

Service -  Service - Service

This is a CleanAir Online Self Paced Training Seminar. 

It is for all CleanAir associates including employees, interns, contractors, distributors and agents worldwide.

Key Components are:

The CleanAir Moment of Truth.  This is the lasting impression we create in our 1st contact with a new or future customer. It can happen to anyone at CleanAir at any time. Be ready. Be prepared. Make it special!

Communicating the CleanAir goal, our 10X System.  Establish that we need to know more than others so we can deliver more benefit.

Get to the real problem. root cause

“If you own the problem, we own the customer. If you lose the problem, we lose the customer.”

THIS PROGRAM IS INTENDED FOR:

All customer service providers. Who are your customers?

including sales associates, government employees, telephone customer service representatives and all other service professionals.

LEARN:

Work with the CleanAir System to solve problems
Don’t explain what you can’t do; use the CleanAir System to help people. Or fix the System.
Discover the root causes of customers needs
When you can’t help, take them to someone who can, even if it’s outside your team.
Take the time to really listen
Treat each customer as an individual. Listen until you really hear what their problem REALLY is.
Treat every customer as your mother
Work with the customer you’re talking to. Don’t hand customers off to someone else just because they’re difficult.

Conference in others, DON'T transfer. Stay on the line.
Help customers define their needs.

Make sure that what they think they need is a true benefit. How will the benefit be PDSA ed? How will we determine success?

Help people figure out what they want. Guide them to solutions that meet their needs and explore how the benefit success will be measured.

What do customers value most in customer service? Solving their problems. By handling customer problems quickly and well will retain or even build customer loyalty. Customers who don’t get their problems solved will leave and not return.

EASY TO SAY ALL THAT - BUT HOW DO WE DO IT?

The answer is working with the CleanAir Client System to solve problems, helping customers outside your team, actively listening, treating every customer as your own, defining customer needs with true benefits that can be measurable.