The CleanAir System
CleanAir
Dictionary
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The CleanAir System
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CleanAir
Dictionary
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AIM - Aim is to system as direction is to journey? ( Aim Procedure )
Brainstorming - See plaque with steps in every CleanAir conference room. Career-path - Your personal plan for you. Is yours written down? CI - Continuous Improvement. Customer - The judge of quality and performance. Also see Internal. Cycle Time - That which is constantly reduced by a method. Down Stream Thinking - Knowing your customer processes so you can exceed expectations & provide helpful feed-forward. Team Member Involvement Environmental Stewardship Expectations - Customer quality indicators which are identified by direct method, never a guess. Flow Chart - A road map for a process or system. Front End Cost - Something that must be recovered with an appropriate ROI in the price structure. Healthy Company - Company having satisfied, quality conscious customers and a product or service that is valued. Internal Customer - Any CleanAir team member who receives any of your work output. Someone whose expectations you continuously try to exceed. ISO - 9000 & QS - 9000 - International Quality Standards which some believe improves quality. Done correctly, it is a documentation, metric and auditing system where "you say what you do and do what you say and can prove it". Often, however, it is a charade. Mission - A facility for homeless people. A military operation. Not a CleanAir word. Need - Usually refers to a customer need which are identified during a customer needs analysis. We do needs analysis with all customers (internal and external) by continuously asking them to identify constraints. Operational definition - See chapter nine of "Out of the Crisis", by Deming Partnershipping - Teaming with another company to do joint marketing and higher value work. PDCA - Plan do check act. Use this for small improvement or small task. PDTA - Plan do test act. Use this for large or complex improvements. You may also need to Study the test results. Problem Board - See quality board. Process - A component of a system. Process map. Flow diagram. How process actually works. Products - Things that are exciting and innovative. Profound Knowledge - Wisdom which generally comes from outside the system. Purpose - A system purpose and a system aim are the same thing. QQT - Acronym for a good task or project objective which includes Quantity, Quality & Delivery Time (date). Ideally there should be a Metric or numerical goal for the Q's which is a defined measurement process. QQTV- Acronyms for a better task or project definition which includes QQT & customer Value. QQTVM- Acronym for a CleanAir task or project definition which includes QQTV & customer Metric for measuring Value. Quality - Key element to future success. Ticket to the game. It is an attitude. Also see ASQ Quality Glossary Quality Behavior - Quality Board (Ford Motor idea) Marker board in work area for recording ideas. Service - How to blow socks off customer. Shared Responsibility - Oxymoron. Responsibility can not be shared. Stakeholder - Any one or any group having an interest in a common system aim. Supplier - Can be internal or external. Sub-optimization - Improving a part of a system which does not improve the end product. (example: using micrometers to build sidewalks) System - A collection of components which frequently work together to meet one aim. System Artifacts - Methods, process steps and reports which are no longer needed but are still being done. System Think - Considering how each component or small change affects the whole system. Teamwork Unintended Consequences Unmatched Quality - CleanAir unmatched by another air company. Up Stream Thinking - Knowing your suppliers processes so you can provide helpful feedback. VALUE - The sum of customer bottom line benefits measured by customer / ( Invoiced amount + hidden costs)Values - See CleanAir Values document. Vision - See CleanAir Vision document White Time - Time in cycle when nothing is happening and which extends delivery time. World Class - Equal to the best in the world. Would be for all or part of a system. Words and Phrases we are trying to Eliminate:
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