The QIP Quality AIM - To know and take advantage ofCleanAiropportunities to convert big challenges to big successes.

The QIP Quality Plan Summary

The QIP Quality METHOD
Each quarter we will focus on one or more Customer/Partners plus one or more otherCleanAirstakeholders. This focus will include a proactive solicitation of keys for significantly increasingCleanAirvalue.

Data will be captured and analyzed using an Excel spread sheet.

Target Stakeholder Groups	Focus Quarter	Proactive Method	Reactive Method	Data	Opportunities Identified
CleanAir Board	2nd Quarter 2000	Focus Group
CleanAir Employees	1st Quarter 2000	Communication Meetings	Voluntary Separations
CleanAir Families	2nd Quarter 2000	Focus Groups
CleanAir Stockholders	3rd Quarter 2000	Questionnaire	Buying or Selling
CleanAir Teams	4th Quarter 2000	Survey	E-mail
Local Communities	4th Quarter 2000	E-mail-mail-phone	NA
Customers	ALL	E-mail-mail-phone-visits	Phone
Partners	1st Quarter 2000	Visits
Suppliers	3rd Quarter 2000	E-mail-mail-phone
Global Air Users	2001	Benchmarking Survey

Customer Survey

We will send out an abbreviated version of the VMT surveys each month picking customers at random. Data will be classified and results published quarterly.