Value Indicators
Please use the following ranking system in your response to the questions. Base your rating on the recent CAE Project mentioned above, performed for your company. Leave blank any item which you feel does not apply. Also, add any additional criteria which brings value to you, because we want to continually focus on what is important to you and your business.
The purpose of this survey is to determine how well the CAE philosophy is being communicated and to learn how to constnatly improve our value to our customers. We would appresicate if you would help us increase our value to you.
The first question is to determine how well we did in
Pre-Commitment
Importance to you A B C D E ----Satisfaction A B C D E
Prompt response to request for information
Importance to you A B C D E Satisfaction A B C D E
Questions answered with one phone call
Routine matters handled with one phone call
Available when required
Knowledge of plant, processes and operational consequences
Exploration of project alternatives
Additional Comments
Initial Project Planning
Project plans & schedule communicated promptly
Comprehensive offering of air quality management services
Completeness of the project plan
Creativity of CAE’s plan to increase value for your company
Sole responsibility for all aspects of the project
Project Manager’s technical competence
Project Manager’s communication
Coordination with plant prior to CAE team’s arrival
On-site Work
Arrival of CAE team according to plan
Preparation of CAE’s team
CAE team’s understanding of the project
CAE team’s knowledge of testing procedures
CAE team’s knowledge of regulatory issues
CAE team’s knowledge of plant, processes and operational consequences
Resourcefulness of team in providing added value
Coordination of CAE team with plant personnel
CAE team’s performance with minimum plant interference
CAE team’s report of any plant problems discovered
CAE team working according to the plant safety plan
CAE team respected by the plant personnel
Unexpected situations handled professionally and creatively
Plant site left cleaner than when found
Sufficient preliminary data provided prior to CAE team leaving the plant
Pride in CAE’s team
Confidence in CAE team
Appearance of monitoring equipment and vehicles
Reliability of monitoring equipment
Data Reduction
Data problems reported immediately upon discovery
Lab Analysis
Lab problems reported immediately upon discovery
Reporting of Results
Timeliness of report
Accuracy of report
Completeness of report
Usefulness of report format as a future reference tool
Report / result questions answered sufficiently
Report / result questions answered in a timely manner
Going beyond providing data by helping you solve air quality problems
Contract Administration and Invoicing
Handling of contract extras or changes
Contract terms and specification communication
Easily understood invoice
Accurate invoice
Professional invoice status call
CAE's main corporate goal is to find ways we can increase our client's bottom line or net worth on ever project?
Step one for our new clients is to identify ways we can be the lowest total cost provider to get focus off of price.
Step two for our existing clients is to target benefits of 2 time our project price on every project to qualify for a prefered provider or master service agreement.
Step three for our multi-year partners/customer is to identify and deliver benefits of 10 time our annual revenue and then to share in these benefits.
We need help identified the potential dollar benefits and risks associated with the work just completed?
Have you identified any of the potential dollar benefits associated with the work just completed?
What are future opportunities to make a major contribution to your companies success?
What else could CAE do to add value to our business relationship?
Listed below are additional services performed by CAE. Indicate which of these you would contact CAE to perform.
How could we improve this survey?
Any additional comments?
Name:_________________________________________ Date:__________________