| Customer Call Documentation | |||||||||||
| Total | No.C.C.. | Call Type | Call Regarding | Monthly | |||||||
| Contracts | Calls | Yellow | Red | Orange | General | CS | Tech | Bill | Ship | Sales | |
| 155 | 37 | 0 | 23 | 11 | 3 | 5 | 22 | 0 | 10 | 309,872 | |
| 24% | 0% | 15% | 9% | 2% | 3% | 14% | 0% | 6% | |||
| 165 | 42 | 0 | 22 | 15 | 5 | 9 | 24 | 2 | 7 | 253,420 | |
| 25% | 0% | 13% | 9% | 3% | 5% | 15% | 1% | 4% | |||
| 213 | 25 | 0 | 10 | 8 | 7 | 8 | 11 | 1 | 5 | 314,654 | |
| 12% | 0% | 5% | 4% | 3% | 4% | 5% | 0% | 2% | |||
| 195 | 34 | 0 | 21 | 9 | 4 | 6 | 20 | 1 | 7 | 298,290 | |
| 17% | 0% | 11% | 5% | 2% | 3% | 10% | 0% | 4% | |||
| 167 | 36 | 0 | 22 | 6 | 8 | 8 | 22 | 3 | 3 | 226,047 | |
| 22% | 0% | 13% | 4% | 5% | 5% | 13% | 2% | 2% | |||
| 215 | 66 | 0 | 36 | 14 | 16 | 17 | 40 | 0 | 9 | 337,139 | |
| 31% | 0% | 17% | 7% | 7% | 8% | 19% | 0% | 4% | |||
| 234 | 58 | 0 | 35 | 8 | 15 | 14 | 29 | 1 | 11 | 374,980 | |
| 25% | 0% | 15% | 3% | 6% | 7% | 12% | 0% | 5% | |||
| 202 | 50 | 0 | 25 | 10 | 15 | 15 | 25 | 4 | 6 | 438,169 | |
| 25% | 0% | 12% | 5% | 7% | 7% | 12% | 2% | 3% | |||
| 244 | 78 | 0 | 47 | 18 | 13 | 21 | 42 | 3 | 12 | 380,474 | |
| 32% | 0% | 19% | 7% | 5% | 9% | 17% | 1% | 5% | |||
| 255 | 68 | 0 | 38 | 14 | 16 | 23 | 34 | 3 | 8 | 413,423 | |
| 27% | 0% | 15% | 5% | 6% | 9% | 13% | 1% | 3% |