CleanAir PROJECT NO. 8132
VALUE INDICATORS
Please use the following ranking system in your response to the questions. Base your rating on the recent CleanAir Project mentioned above, performed for your company. Leave blank any item which you feel does not apply. Also, add any additional criteria which brings value to you, because we want to continually focus on what is important to you and your business.
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Importance to You |
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Satisfaction |
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A = Absolutely Critical |
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A = Completely Satisfied |
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B = Very Important |
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B = Very Satisfied |
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C = Moderately Important |
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C = Moderately Satisfied |
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D = Slightly Important |
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D = Slightly Satisfied |
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E = Not at all Important |
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E = Not at all Satisfied |
PRE-COMMITMENT
CAE sales representativeís understanding of your business
Importance to you A B C D E Satisfaction A B C D E
Prompt response to request for information
Importance to you A B C D E Satisfaction A B C D E
Questions answered with one phone call
Importance to you A B C D E Satisfaction A B C D E
Routine matters handled with one phone call
Importance to you A B C D E Satisfaction A B C D E
Available when required
Importance to you A B C D E Satisfaction A B C D E
Knowledge of plant, processes and operational consequences
Importance to you A B C D E Satisfaction A B C D E
Exploration of project alternatives
Importance to you A B C D E Satisfaction A B C D E
Additional Comments
INITIAL PROJECT PLANNING
Knowledge of plant, processes and operational consequences
Importance to you A B C D E Satisfaction A B C D E
Project plans & schedule communicated promptly
Importance to you A B C D E Satisfaction A B C D E
Comprehensive offering of air quality management services
Importance to you A B C D E Satisfaction A B C D E
Completeness of the project plan
Importance to you A B C D E Satisfaction A B C D E
Creativity of CleanAirís plan to increase value for your company
Importance to you A B C D E Satisfaction A B C D E
Sole responsibility for all aspects of the project
Importance to you A B C D E Satisfaction A B C D E
Project Managerís technical competence
Importance to you A B C D E Satisfaction A B C D E
Project Managerís communication
Importance to you A B C D E Satisfaction A B C D E
Coordination with plant prior to CleanAir teamís arrival
Importance to you A B C D E Satisfaction A B C D E
Additional Comments
ON-SITE WORK
Arrival of CleanAir team according to plan
Importance to you A B C D E Satisfaction A B C D E
Preparation of CleanAirís team
Importance to you A B C D E Satisfaction A B C D E
CAE teamís understanding of the project
Importance to you A B C D E Satisfaction A B C D E
CAE teamís knowledge of testing procedures
Importance to you A B C D E Satisfaction A B C D E
CAE teamís knowledge of regulatory issues
Importance to you A B C D E Satisfaction A B C D E
CAE teamís knowledge of plant, processes and operational consequences
Importance to you A B C D E Satisfaction A B C D E
Resourcefulness of team in providing added value
Importance to you A B C D E Satisfaction A B C D E
Coordination of CleanAir team with plant personnel
Importance to you A B C D E Satisfaction A B C D E
CAE teamís performance with minimum plant interference
Importance to you A B C D E Satisfaction A B C D E
CAE teamís report of any plant problems discovered
Importance to you A B C D E Satisfaction A B C D E
CAE team working according to the plant safety plan
Importance to you A B C D E Satisfaction A B C D E
CAE team respected by the plant personnel
Importance to you A B C D E Satisfaction A B C D E
Unexpected situations handled professionally and creatively
Importance to you A B C D E Satisfaction A B C D E
Plant site left cleaner than when found
Importance to you A B C D E Satisfaction A B C D E
Sufficient preliminary data provided prior to CleanAir team leaving the plant
Importance to you A B C D E Satisfaction A B C D E
Pride in CleanAirís team
Importance to you A B C D E Satisfaction A B C D E
Confidence in CleanAir team
Importance to you A B C D E Satisfaction A B C D E
Appearance of monitoring equipment and vehicles
Importance to you A B C D E Satisfaction A B C D E
Reliability of monitoring equipment
Importance to you A B C D E Satisfaction A B C D E
Additional Comments
DATA REDUCTION
Data problems reported immediately upon discovery
Importance to you A B C D E Satisfaction A B C D E
Additional Comments
LAB ANALYSIS
Lab problems reported immediately upon discovery
Importance to you A B C D E Satisfaction A B C D E
Additional Comments
REPORTING OF RESULTS
Timeliness of report
Importance to you A B C D E Satisfaction A B C D E
Accuracy of report
Importance to you A B C D E Satisfaction A B C D E
Completeness of report
Importance to you A B C D E Satisfaction A B C D E
Usefulness of report format as a future reference tool
Importance to you A B C D E Satisfaction A B C D E
Report / result questions answered sufficiently
Importance to you A B C D E Satisfaction A B C D E
Report / result questions answered in a timely manner
Importance to you A B C D E Satisfaction A B C D E
Going beyond providing data by helping you solve air quality problems
Importance to you A B C D E Satisfaction A B C D E
Additional Comments
CONTRACT ADMINISTRATION AND INVOICING
Handling of contract extras or changes
Importance to you A B C D E Satisfaction A B C D E
Contract terms and specification communication
Importance to you A B C D E Satisfaction A B C D E
Easily understood invoice
Importance to you A B C D E Satisfaction A B C D E
Accurate invoice
Importance to you A B C D E Satisfaction A B C D E
Professional invoice status call
Importance to you A B C D E Satisfaction A B C D E
Additional Comments
When you consider this total source testing experience and the cost, how would
you rate
the value of our service?
What else could CleanAir do to add value to our business relationship?
Listed below are additional services performed by CleanAir. Indicate which
of these you would contact CleanAir
to perform.
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How could we improve this survey?
Any additional comments?
Name:_________________________________________ Date:__________________
Thank you
for sharing your opinions with us, and thank you for your business!