• Safety needs to be more important than quality.
• Safety officer is needed.
• Gas cylinder safety procedure needed.

• Quality and highest value needs to be more important than profit.
• 2000 Quality survey needs to be done.
• Red/Yellow/Green dot plan was initiated.
• Quality guru is needed.
• Procedure for logging instruments problems needed.
• Technician housekeeping procedure needed.

• Procedure for manually tracking a contract is good!
• The concept of a system with constant improvement for other areas is needed.
• Profit needs to be more important than sales.
• The main problem with securing financing from a French bank is that CAEE has not been profitable.
• Our French accountant has informed Gerard that CAEE salaries are out of line with revenues and that is the main problem with lack of profit.
• Gerard would like me to give him guidance on pay raises.
• 12 Month Rolling totals will be published monthly for Sales and Profit.
• CAEE, Pittsburgh and Houston may have some expenses that teams located in Palatine do not have such as Internet connection, computer help, software, cleaning service, exchange rate and accounting.

CAEE is reinventing procedures that have been already invented by Palatine.

Shipping services in Europe makes rental much less dependable for customer.

Rental profit in Europe will not match Palatine using present system due to:

• Free weekends and holidays.

• Frequent discounting at customer request.

• Stock of common repair parts is not adequate for quick repair.

• We are financing our customers for 94 days on avg.

• Shipping problems are a normal happening.

• We are not positioned as a key business partner by clients.

• Client don't seem to know our price schedule.

• Quotes, Contract & Invoices are all generated manually.

• Conflict of interest between rental of items that are also for sale creates opportunity for customers to easily get discounts.

• Shop is not neat or organized for efficiency.

• Difficult to rent using credit card.

CAEE is re-manufacturing Palatine product to meet CE mark requirements.

Efficiency and productivity needs to be elevated.

Internet access is slower than escargot.

Engineer and technicians do not have easy access to internet on their PC.

• Plan to maximize CAEE profit for 2000. (Bill, Frank, Liz, Rabiha & Gerard)
• Standardize on one rental business model worldwide. (Mary, Rabiha, Eric, Don, Najib & Dedria)
• Stock repair parts to cover normal repair for next 4 months. (Farid & Austin)
• Set prices and stick to them. Stop discounting case by case. Setup special rates for a special group or for meeting defined goals is OK. Running specials or sales is OK if pre-announced. BUT do not cut rental prices on request! (Steve, Larry, Mary, Rabiha & Gerard)
• Review Express prices for CAEE; distribator discount. (Dan & Gerard)
• Get e-mail addresses for all employees worldwide. (Eric Campbell)
• Get faster and cheaper Internet Access (Eric Campbell & Lorent)
• 128K ISDN
• 128K ISDN compressed
• DSL
• Cable
• Fractional T1
• T1
• Explore solution to shipping gas cylinders
• Special packaging (Bill, Dan, Gary & Najib))
• Other shippers
• Depots
• Get all gas inventory on Internet Database. (Dave & Najib)
• Marketing Plan for 2001.
• Long Term Growth Plan targeting 30% (USD) per year growth.