OTHER COMMENTS:
¥ 
CAE is
too compartmentalized to be effective in certain directions.
CAE is
too compartmentalized to be effective in certain directions.¥ We are
not all focused on common goals.
We are
not all focused on common goals.¥ We need
to set goals and objectives that are productive.
We need
to set goals and objectives that are productive.¥ We tend
to run in too many directions simultaneously and then wonder why we are not completing certain
tasks.
We tend
to run in too many directions simultaneously and then wonder why we are not completing certain
tasks.¥ We do
not have enough people in certain areas such as administration, field techs, rental, sales
We do
not have enough people in certain areas such as administration, field techs, rental, sales¥ It is
difficult to determine what customerÕs value most.
It is
difficult to determine what customerÕs value most.¥ We lose
sight of what we are trying to accomplish due to gaps in communication
from point of sale to completion.
We lose
sight of what we are trying to accomplish due to gaps in communication
from point of sale to completion.¥ Too much
internal friction Ð may be affecting external operations w/
customers
Too much
internal friction Ð may be affecting external operations w/
customers¥ We do
not have good business processes in place.
We do
not have good business processes in place. ¥ We do
not have Marketing Presence
We do
not have Marketing Presence¥ Improve
website with ÒNew products/servicesÓ banner
Improve
website with ÒNew products/servicesÓ banner¥ Simplify
website for customers
Simplify
website for customers¥ Trading
Department needs to represent the equipment mfg division adequately
Trading
Department needs to represent the equipment mfg division adequatelyCAEÕs Value Delivery System
Exhibit II
Employee Comments
from Survey (contdÉ)