HOW YOUR EMPLOYEES MEASURE SUCCESS:
¥ 
Profitability
Profitability¥ Volume
of error
Volume
of error¥ On what
they get paid
On what
they get paid¥ Self-satisfaction
of a job well done
Self-satisfaction
of a job well done¥ When job
runs smoothly (No problems or injuries)
When job
runs smoothly (No problems or injuries)¥ Customer
satisfaction
Customer
satisfaction¥ Repeat
customers
Repeat
customers¥ Positive
customer feedback
Positive
customer feedback¥ Job
satisfaction
Job
satisfaction¥ Proud of
the job that I do
Proud of
the job that I do¥ Making a
positive difference with minimal stress
Making a
positive difference with minimal stressCAEÕs Value Delivery System
Exhibit II
Employee Comments
from Survey (contdÉ)