OVERALL
POSITIVE COMMENTS FROM RENTAL AND SOURCE CUSTOMERS:
¥ 
They
value the quality of your work
They
value the quality of your work¥ Value
timeliness and dependability
Value
timeliness and dependability¥ Responsiveness
Responsiveness¥ Consistency
in testing
Consistency
in testing¥ Appreciated
the change to monthly preventative maintenance contract on equipment
Appreciated
the change to monthly preventative maintenance contract on equipmentCAEÕs Value Delivery System
Exhibit I
Customer Comments
from Survey (contdÉ)