RENTAL AREA:
¥ 
Need to get monthly statement of account
(invoice activity)
¥ Need to get monthly statement of account
(invoice activity)Would
like a personal message when used equipment is for sale or will be on sale¥ Would
like a complete list of rental equipment
¥ Would
like a complete list of rental equipmentCAEÕs performance
is only average on a national level. Being local is what gives them an advantage.¥ Helpful
to have more interaction with planning for future needs.
Helpful
to have more interaction with planning for future needs.¥ Would
like to see a carrier with wider range of experiments
Would
like to see a carrier with wider range of experiments¥ Would
like more of a partnership relationship
Would
like more of a partnership relationship¥ CAE is a
competitor and that is a tough situation
¥ CAE is a
competitor and that is a tough situationWould
like a single bill when product is rented. Also need longer than 10 day
cycle¥ Show
equipment not returned
Show
equipment not returned¥ Want to
have a monthly meeting to discuss on-going concerns
Want to
have a monthly meeting to discuss on-going concerns¥ Need to
update equipment
Need to
update equipment
CAEÕs Value Delivery System
Exhibit I
Customer Comments
from Survey