PowerPoint Presentation - 2003 Value Process Audit PowerPoint Presentation

RECOMMENDATIONS:

Ą Centralize major business functions of IT, HR, Purchasing, and CRM system to recognize scale economies, drive down internal costs and improve processes

Ą Establish centralized data repository and investigate use of a Business Intelligence tool

Ą Evaluate Website for ease of use by Customers

Ą Increase Intranet usage to facilitate better communication at all levels

Ą Reduce unhealthy competition and focus instead on enhancing Synergies

Ą Revisit Marketing and Promotional spending

Ą Investigate means of enhancing Cross-Product sales Đ Customers may not know that you provide Rentals, Lab, Testing Services, Consulting, etc.

Ą Examine/Re-negotiate Supplier contracts for better terms

Ą Examine Supply Chain efficiencies; e.g. Focus on reducing Freight charges and improving Freight Payment processes

Ą Seek creative ways of keeping internal costs down without sacrificing value

Ą Investigate contracting certain repetitive/low skill services if not already doing

Đ Examples: Maintenance, certain IT processes like Operations, Payroll Processing, Third-Party Freight Pay, etc.

Ą Improve Administrative support to enable Employees better focus on their jobs

Ą Proactively monitor for regulatory changes and alert customers (not vice versa)

CAEŐs Value Delivery System

Internal Business Processes (contdÉ)