ASSESSMENT:
¥ 
Underdeveloped
Customer Relations
Underdeveloped
Customer Relations¥ No
apparent centralized Customer Care system
No
apparent centralized Customer Care system¥ No clear
ongoing Customer communication
No clear
ongoing Customer communication¥ Insufficient
Customer Surveys/processes for feedback
Insufficient
Customer Surveys/processes for feedback¥ Inconsistent
follow-through with Customers after work is completed
¥ Inconsistent
follow-through with Customers after work is completedNo
measurements for Customer Satisfaction, Company responsiveness,
etc.¥
Some
Customers perceive that Value of Services provided does not justify costs to them¥
Multiple
Field Techs assigned to a single Customer increasing the potential for customer Frustration
and increased Learning Curves for Field Techs¥ Few
overall Promotions and Incentives for Customers
Few
overall Promotions and Incentives for Customers¥ Unaddressed
safety concerns for Customers
Unaddressed
safety concerns for Customers¥ Unsatisfactory
Billing Cycle concerns voiced by some Customers
Unsatisfactory
Billing Cycle concerns voiced by some CustomersCAEÕs Value Delivery System
Customers