PowerPoint Presentation - 2003 Value Process Audit PowerPoint Presentation

OTHER COMMENTS:

• CAE is too compartmentalized to be effective in certain directions.

• We are not all focused on common goals.

• We need to set goals and objectives that are productive.

• We tend to run in too many directions simultaneously and then wonder why we are not completing certain tasks.

• We do not have enough people in certain areas such as administration, field techs, rental, sales

• It is difficult to determine what customer’s value most.

• We lose sight of what we are trying to accomplish due to gaps in communication from point of sale to completion.

• Too much internal friction – may be affecting external operations w/ customers

• We do not have good business processes in place.

• We do not have Marketing Presence

• Improve website with “New products/services” banner

• Simplify website for customers

• Trading Department needs to represent the equipment mfg division adequately

CAE’s Value Delivery System

Exhibit II

Employee Comments from Survey (contd…)