HOW YOUR EMPLOYEES MEASURE SUCCESS:
¥ Profitability
¥ Volume of
error
¥ On what they
get paid
¥ Self-satisfaction
of a job well done
¥ When job runs
smoothly (No problems or injuries)
¥ Customer
satisfaction
¥ Repeat
customers
¥ Positive
customer feedback
¥ Job
satisfaction
¥ Proud of the
job that I do
¥ Making a
positive difference with minimal stress
CAEÕs
Value Delivery System
Exhibit II
Employee Comments from Survey (contdÉ)