RENTAL AREA:

¥  Need to get monthly statement of account (invoice activity)
¥  Would like a personal message when used equipment is for sale or will be on sale
¥  Would like a complete list of rental equipment
¥  CAEÕs performance is only average on a national level. Being local is what gives them an advantage.
¥  Helpful to have more interaction with planning for future needs.
¥  Would like to see a carrier with wider range of experiments
¥  Would like more of a partnership relationship
¥  CAE is a competitor and that is a tough situation
¥  Would like a single bill when product is rented. Also need longer than 10 day cycle
¥  Show equipment not returned
¥  Want to have a monthly meeting to discuss on-going concerns
¥  Need to update equipment
 
                      CAEÕs Value Delivery System
                              Exhibit I
Customer Comments from Survey