PowerPoint Presentation - 2003 Value Process Audit PowerPoint Presentation

RECOMMENDATIONS:

• Centralize major business functions of IT, HR, Purchasing, and CRM system to recognize scale economies, drive down internal costs and improve processes

• Establish centralized data repository and investigate use of a Business Intelligence tool

• Evaluate Website for ease of use by Customers

• Increase Intranet usage to facilitate better communication at all levels

• Reduce unhealthy competition and focus instead on enhancing Synergies

• Revisit Marketing and Promotional spending

• Investigate means of enhancing Cross-Product sales – Customers may not know that you provide Rentals, Lab, Testing Services, Consulting, etc.

• Examine/Re-negotiate Supplier contracts for better terms

• Examine Supply Chain efficiencies; e.g. Focus on reducing Freight charges and improving Freight Payment processes

• Seek creative ways of keeping internal costs down without sacrificing value

• Investigate contracting certain repetitive/low skill services if not already doing

– Examples: Maintenance, certain IT processes like Operations, Payroll Processing, Third-Party Freight Pay, etc.

• Improve Administrative support to enable Employees better focus on their jobs

• Proactively monitor for regulatory changes and alert customers (not vice versa)

CAE’s Value Delivery System

Internal Business Processes (contd…)