PowerPoint Presentation - 2003 Value Process Audit PowerPoint Presentation

RECOMMENDATIONS:

• Communicate Company’s Mission and Value Proposition effectively to Customers
• Improve Customer Relations with Regular Follow-through, Surveys, etc.
• Establish Centralized Customer Service and Support, if not already in place
• Address Customer Concerns and Complaints – For Billing, Field Tech relations, Safety

• Establish Incentives and Promotions for Existing and New Customers

• Periodically review Price-Value offering by examining Customer perceptions

CAE’s Value Delivery System

Customers (contd…)