¥ Initiated
the Discovery Process with the Senior Management Team
¥ Set up
Employee Questionnaire (70 Questions) with assistance from
SMT
¥ Interviewed
approximately 24 employees chosen by SMT for 1 Hr/Employee Ð (1 week)
¥ Interviewed
about 12 Customers at different Locations and with different
Divisions Ð (1 week)
¥ Surveyed and
Analyzed data gathered and Formulated
recommendations
based on Assessments
CAEÕs
Value Delivery System
Investigative Discovery Process:
What was Done