CleanAir Team 90 Feedback Location __________________

Client or Partner ___________

Team 90 Project No. ____________

Value Indicators

Please use the following ranking system in your response to the questions. Leave blank any item which you are unaware of or you feel does not apply to you. Also, add any additional criteria which brings value to you, because we want to continually focus on what is important to you and CleanAir.

Importance to You	Satisfaction
A = Absolutely Critical	A = Completely Satisfied
B = Very Important	B = Very Satisfied
C = Moderately Important	C = Moderately Satisfied
D = Slightly Important	D = Slightly Satisfied
E = Not at all Important	E = Not at all Satisfied

401(k)

Importance to you A B C D E Satisfaction A B C D E

How could it be better? ______________________________________________________________

Accumulated Time Option (ATO)

Importance to you A B C D E Satisfaction A B C D E

Cafeteria or Flex Plan

Importance to you A B C D E Satisfaction A B C D E

Credit Union

Importance to you A B C D E Satisfaction A B C D E

Education Policy

Importance to you A B C D E Satisfaction A B C D E

Environmental Policy

Importance to you A B C D E Satisfaction A B C D E

Family and Medical Leave

Importance to you A B C D E Satisfaction A B C D E

Additional Comments

Dental Insurance

Health Insurance

Holidays

Holidays Parties

Picnic

Representation on Health Insurance Committee

Sports Team Sponsorship

Life Insurance

Long-term Disability

Other Unpaid Leave

Paid Time Off (PTO)

Sam's Club

Short-term Disability

Stock Ownership

Tuition Reimbursement

Vacation

Well-Care Reimbursement

Worker's Compensation Insurance

Initial Project Planning

Knowledge of plant, processes and operational consequences

Importance to you A B C D E Satisfaction A B C D E

Project plans & schedule communicated promptly

Importance to you A B C D E Satisfaction A B C D E

Comprehensive offering of air quality management services

Importance to you A B C D E Satisfaction A B C D E

Completeness of the project plan

Importance to you A B C D E Satisfaction A B C D E

Creativity of CleanAir’s plan to increase value for your company

Importance to you A B C D E Satisfaction A B C D E

Sole responsibility for all aspects of the project

Importance to you A B C D E Satisfaction A B C D E

Project Manager’s technical competence

Importance to you A B C D E Satisfaction A B C D E

Project Manager’s communication

Importance to you A B C D E Satisfaction A B C D E

Coordination with plant prior to CleanAir team’s arrival

Importance to you A B C D E Satisfaction A B C D E

Additional Comments

On-site Work

Arrival of CleanAir team according to plan

Importance to you A B C D E Satisfaction A B C D E

Preparation of CleanAir’s team

Importance to you A B C D E Satisfaction A B C D E

CleanAir team’s understanding of the project

Importance to you A B C D E Satisfaction A B C D E

CleanAir team’s knowledge of testing procedures

Importance to you A B C D E Satisfaction A B C D E

CleanAir team’s knowledge of regulatory issues

Importance to you A B C D E Satisfaction A B C D E

CleanAir team’s knowledge of plant, processes and operational consequences

Importance to you A B C D E Satisfaction A B C D E

Resourcefulness of team in providing added value

Importance to you A B C D E Satisfaction A B C D E

Coordination of CleanAir team with plant personnel

Importance to you A B C D E Satisfaction A B C D E

CleanAir team’s performance with minimum plant interference

Importance to you A B C D E Satisfaction A B C D E

CleanAir team’s report of any plant problems discovered

Importance to you A B C D E Satisfaction A B C D E

CleanAir team working according to the plant safety plan

Importance to you A B C D E Satisfaction A B C D E

CleanAir team respected by the plant personnel

Importance to you A B C D E Satisfaction A B C D E

Unexpected situations handled professionally and creatively

Importance to you A B C D E Satisfaction A B C D E

Plant site left cleaner than when found

Importance to you A B C D E Satisfaction A B C D E

Sufficient preliminary data provided prior to CleanAir team leaving the plant

Importance to you A B C D E Satisfaction A B C D E

Pride in CleanAir’s team

Importance to you A B C D E Satisfaction A B C D E

Confidence in CleanAir team

Importance to you A B C D E Satisfaction A B C D E

Appearance of monitoring equipment and vehicles

Importance to you A B C D E Satisfaction A B C D E

Reliability of monitoring equipment

Importance to you A B C D E Satisfaction A B C D E

Additional Comments

Data Reduction

Data problems reported immediately upon discovery

Importance to you A B C D E Satisfaction A B C D E

Additional Comments

Lab Analysis

Lab problems reported immediately upon discovery

Importance to you A B C D E Satisfaction A B C D E

Additional Comments

Reporting of Results

Timeliness of report

Importance to you A B C D E Satisfaction A B C D E

Accuracy of report

Importance to you A B C D E Satisfaction A B C D E

Completeness of report

Importance to you A B C D E Satisfaction A B C D E

Usefulness of report format as a future reference tool

Importance to you A B C D E Satisfaction A B C D E

Report / result questions answered sufficiently

Importance to you A B C D E Satisfaction A B C D E

Report / result questions answered in a timely manner

Importance to you A B C D E Satisfaction A B C D E

Going beyond providing data by helping you solve air quality problems

Importance to you A B C D E Satisfaction A B C D E

Additional Comments

Contract Administration and Invoicing

Handling of contract extras or changes

Importance to you A B C D E Satisfaction A B C D E

Contract terms and specification communication

Importance to you A B C D E Satisfaction A B C D E

Easily understood invoice

Importance to you A B C D E Satisfaction A B C D E

Accurate invoice

Importance to you A B C D E Satisfaction A B C D E

Professional invoice status call

Importance to you A B C D E Satisfaction A B C D E

Additional Comments

Listed below are additional services performed by CleanAir. Indicate which of these you would contact CleanAir
to perform.

How could we improve this survey?

Any additional comments?

Name:_________________________________________ Date:__________________

Thank you for sharing your opinions with us, and thank you for your business!

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