|
|
|
|
Main Tools Web Page Standards Toolbox Site Map |
Suggested CleanAir Client Classification System Which companies make the best customers? The CleanAir Long Range Strategy states that we want to align ourselves with companies with which we have a philosophical fit. Which are the best philosophical fits? Our Value statement reads:
Should we stop working for the other companies? No, but we should work hard on the ones we want. If we don't they may select a competitor for their long-term provider. A past chairman of the National Quality Month, Edward C. Johnson 3d, said "The way we use technology will, to a great extent, determine how successful we are in the [future]. The winners won't necessarily be companies with leading -edge systems. Nor will the losers be those with old technology. The prize, instead will go to those who learn how to use technology most creatively." ...Who are these companies? CleanAir has a system to measure and classify companies and communicate the results to our employees so we can:
The CleanAir Trading Company maintains a spreadsheet which rates companies: • Quality Scale 0 - 10 • Green Scale 0 - 10 • Innovation Scale 0 - 10 • Partnership 0 - 10 How will we collect the information and who will assign the ratings? We have discovered that most company annual reports have very noble words proclaiming high standards for environment and quality and also showcase innovation. Words are cheap! We need to base our ratings on actions! THAT WHERE WE NEED HELP! What is the best way to know if a company is serious about quality? Ask the employees? Observer the results in the plants? Use their products? Random observations of corporate responsibility or lack thereof? I suggest all of the above? With this we have developed a procedure to rate companies bases on any contact or observation. When talking to a client bring up our 10X value and quality program and ask what is happening? Ask for an opinion of commitment. Ask for examples of results. Environmental and innovation commitment may be a more delicate topic. These however are easy to determine during a plant visit or field job. We need a standard yardstick for each rating. The more observations the better the rating will be. Client rating should be considered for every phone call and for every visit. Quality Rating Guidelines 0. Poor or not evident : They haven′t even recognized the need for a quality system. They make fun of the suggestion of Deming or TQM. They say it will never happen under the present management. 1. Just Started: They have some words about quality in there annual report but they′re only on one page. Quality is just sound bites and slogans. Nobody knows what the words mean for him or her. Nobody is doing anything, it is all talk. 2. Vision Established: It looks like the CEO and top management has bought into the quality concept. Company vision statements establish a firm basis for a quality system. Don′t let the strategic plan fool you. Running a company with only a Strategic Plans is like running the country on the Declaration of Independence instead of the Constitution. 3. Embryonic: Quality teams are happening. Words are taking on meaning. Everyone knows whom their suppliers and there customers. They know their products. They have a flow chart of their process. Constant improvement is every one business. People laugh at the statement "If it isn′t broke don′t fix it". 4. Procedures and Training: Procedure manuals are conspicuously located in every work area and they contain the necessary procedures for the jobs being performed. Training is formalized and all necessary training is scheduled and required. Everyone has met with suppliers and customers to establish expectations. 5. Doing it: Quality system is in place. Needs Analysis is routine. Measurement is done on every process. Sigma 1 Cycle time improvement is happening. Goal is not met. Fear is gone. Employees are trained and make their own decisions. Many suppliers work on a no bid value added basis. Teams form without management involvement. Charts and team results are displayed in every department. 6. Bench marking candidate: for at least one process. Sigma 2 company average. Joe Mode would be impressed. 7. ISO 9000 certified: ISO certification happened on the first try. Sigma 3. 9. Malcolm Baldridge Award contender: Sigma 4
10. World Class Quality: Winner of the Malcolm Baldridge , Deming or equivalent recognition and has continued to lead quality improvement movement. The word quality is not used in their marketing pieces or their annual report because it is redundant.
Green Rating Guidelines 0. Intentional Polluter: Make money mainly by intentionally violating environmental regulations or intent.
1. Ignorant: Violating many regulations and don't care and won't listen. 2. Dumb: Violating regulations or intent but might change. 3. Words only: Annual report has the right words but there is virtually no effort to do the right thing at the plant level unless threatened by EPA. 4. Bare Minimum: Recycle for image. Want to be legal even if not threatened by EPA. Rockwell 5. Considering more : Thinking about doing more than minimum or improving on the Council on Economic Priorities list. Cargill Georgia Pacific General Motors General Electric 6. Better than required: 7. Continuous improvement: In EPA voluntary reduction program and met or exceeded goal. 8. Pollution Prevention: 9. Truly support the Rio Agreement 10. Fortune Magazine top 20: The Fortune 10 leaders plus 10 most improved environmental companies. 10 Leaders AT&T Apple Computer Church & Dwight Clorox Digital Equipment Dow Chemical (Contract legal requirements are unfair to contractors) á H. B. Fuller (they may have a guilt complex due to product being used for glue sniffing by children in third world countries) IBM Herman Miller Xerox 10 Most Improved CIBA-Geigy Hewlett-Packard Johnson & Johnson S.C. Johnson & Son 3M Nalco Chemical Polaroid Sun (On a recent trip to Philadelphia their refinery stacks looked and smelled very bad) Union Camp Innovation Rating Guidelines 0. Antiquated: Still use typewriters for word processing 1. Ten Tears Behind: Have computers but they are not networked. 2. Five Years Behind Networked but don't know how to use it. For example they print to copy or to FAX. Networks are not connected. Database is not useful company wide. 3. Words only: Annual report has the right words but there is virtually no effort to do innovative things at the plant level. 4. Minimum: Copy instead of lead. They innovate when forced to by their competitors. 5. Considering more : Know what they want but procrastinate so long that by the time they do it they are behind. 6. Continuous improvement: They use automation a little bit better every time we visit. They can't afford the latest gadgets, but they get more out of what they have then the manufacture ever dreamed possible. 7. Better than required: People like to discover and then teach others better ways to do things with technology. They occasionally are technology leaders, but generally wait for at least one other to make the plunge. 8. Impressive on Core Business: The core business has the latest technology but the rest of the company is in the 1 - 6 category. 9. Constantly Apply the Best Technology: They empower their people with technology. They don't flaunt technology, they make it sing and dance. 10. CleanAirtop 20: Top 20 innovative companies. . Other sources for quality companies: ASQC - sustaining members Forum sponsors 3M Abbott Laboratories Amoco Amway Arkansas Eastman ALCOA AP technoglas AT&T AT&T Bell labs Baxter Healthcare Boeing Burroughs Wellcome Cessna Aircraft - Wichita Chrysler Compressor Engineering Cummins Engine Dow Chemical Duke Power Eastman Kodak Eaton Corporation Exxon Chemical EI Dupont Ford Motor Goodyear Canada Goodyear Tire & Rubber Haworth Horchst Celanese Honeywell Imperial Oil IBM Endicott ICF Kaiser Hanford ITT Kodak Colorado Div. M&M Mars Martin Marietta McDonnell Douglas Moore Business Forms & systems Northwest Alloy, Inc. Palmetto Electric Co-op Philips Consumer Electronics Philips Petroleum Pitney Bowes Reynolds Metals Roadway Express Rubbermaid Commercial Products Steelcase Texas Instruments Tribune Company Westinghouse Hanford |
Updated: