22 April, 1998
To: Management Core, Steve Rees, Frank Lobb
From : Dom Bernardo
Re: Minutes of the 20 April Meeting
The meeting was called to determine whether the packaging of services and products offered byCleanAirwith Frank Lobbs approach provided an opportunity which the company should pursue. The topics that were to be covered were:
The meeting convened at 10:00 am. In order to determine what we would do, we created a matrix of customer needs toCleanAircapabilities. The matrix is as follows:
Customer Needs |
How canCleanAirmeet the needs |
1. Customer will need to be somewhere in a continuum having as its extremes Continuous Testing (data points/hour) and Source Testing with appropriate procedures. |
|
2. Documentation process, data management and reporting |
|
3. Certify, defend and demonstrate compliance |
|
4. Plan development and approval |
|
Process changes and equipment changes |
|
A brief discussion also ensued regarding whether we could shift the cost paradigm by proving to customers that being green could actually save them money.
From the aforementioned discussions we concluded that what we would do for the customers is:
CleanAirwill design the customers plan and define and implement system and processes options to ensure and defend compliance with Title V at maximum total value for the client.
The bold and highlighted words represent those items which we felt were key in this definition.
Having decided on what we will do for the customers, we then proceeded to lay out key milestones and success criteria for the same over the next twelve months. These were as follows:
Milestone |
Success |
Complete our customer briefing within 1 month |
Complete the briefing |
Conduct quarterly reviews 3/6/9/12 months |
Decision to continue |
Develop a positioning strategy and begin implementation within 1 month |
Implement the strategy |
ID working committees and gain membership within 4 months |
Membership in at least 2 committees. |
Complete key account contacts during months 3 through 6 |
High degree of interest from key client contacts. Moved up the food line with some, obtained an order. Begin to fill the funnel |
First order received month 6 |
Receive the order |
Demonstrate Leadership |
Focus group feedback |
Having agreed to the milestone schedule we then moved on to defining the required resources that will be needed. It was agreed that all expenditures would be aggregated under a project number, so that we can monitor total cost. The following resource needs were identified:
Month |
Customer development FTE |
Briefing FTE |
Positioning FTE |
Committee FTE |
Travel Dollars |
1 |
1 |
1.5 |
1 |
5k |
|
2 |
1 |
.25 |
5k |
||
3 |
1 |
.25 |
.25 |
5k |
|
4 |
1 |
.25 |
.25 |
.25 |
5k |
5 |
1 |
.25 |
5k |
||
6 |
1 |
.25 |
.25 |
5k |
|
7 |
1 |
.25 |
.25 |
5k |
|
8 |
1 |
.25 |
5k |
||
9 |
1 |
.25 |
5k |
||
10 |
1 |
.25 |
.25 |
5k |
|
11 |
1 |
.25 |
5k |
||
12 |
1 |
.25 |
5k |
FTE = Full Time Equivalent
The budget for the add on cost to the company breaks down as follows:
Outside consultant 100,000
Travel 60,000
Miscellaneous 25,000
Total 185,000
Specifically which employees would perform the aforementioned activities was not decided.
A discussion of potential payoff then ensued. It was agreed that the size of the market was very large (>1B). There fore we concluded that the pay off was more a function of our ability to mange the growth and agreed on the following revenue numbers over and above our baselines:
Year 1 2M
Year 2 6M
Year 3 12M
Year 4 20M
Year 5 28M
Total 68M
The meeting then concluded with a discussion of actions to proceed. The key action taken by D. Bernardo and S. Evans was to prepare a contract for Frank Lobb by Friday 23 April.
Having covered the agenda of the meeting, the meeting adjourned at 4:30pm.