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Survey Report : CleanAir Express Value Improvement


Survey Statistics
 
Viewed56
Started27
Completed 16
Completion Rate59.26%
Drop Outs (After Starting)11
  • Average time taken to complete survey : 3 minute(s)





Please select only one.

Frequency Analysis
Answer CountPercent
20%40%60%80%100%
Detailed Survey (about 5 to 10 minutes)1280.00%
Two Question Survey (about 1 minute)320.00%
Brief Comment.00.00%
Total15100%
Key Analytics
Mean1.200
Key Facts
  • 100% chose the following options :
    • Detailed Survey (about 5 to 10 minutes)
    • Two Question Survey (about 1 minute)
Confidence Interval @ 95%[0.990 - 1.410]
n = 15
Standard Deviation0.414
Standard Error0.107


Please help us understand your relationship with CleanAir Express.

According to our records you recently purchased, rented or evaluated a CleanAir Express product. Help us to understand your involvement with this product.

Check all that apply:

Frequency Analysis
Answer CountPercent
20%40%60%80%100%
I specified or requested it.1022.73%
I purchased or ordered it.613.64%
I received it or opened the box.715.91%
I checked it out at our office/lab.49.09%
I used it in the field.49.09%
I repair & maintain it.511.36%
I think about how it could be improved.715.91%
Other12.27%
Total44100%
Key Analytics
Mean3.773
Key Facts
  • 38.64% chose the following options :
    • I specified or requested it.
    • I received it or opened the box.
  • Least chosen option 2.27% :
    • Other
Confidence Interval @ 95%[3.102 - 4.444]
n = 44
Standard Deviation2.271
Standard Error0.342


Our goal is to be world class in all we do. Are there any problems we should be addressing?

Check only one.

Frequency Analysis
Answer CountPercent
20%40%60%80%100%
One or more problems.521.74%
No CleanAir Express problems.1669.57%
Other28.70%
Total23100%
Key Analytics
Mean1.870
Key Facts
  • 91.3% chose the following options :
    • No CleanAir Express problems.
    • One or more problems.
  • Least chosen option 8.7% :
    • Other
Confidence Interval @ 95%[1.646 - 2.094]
n = 23
Standard Deviation0.548
Standard Error0.114



Overall Matrix Scorecard
Question Count Score
AgreeNeutralDisagreeNot applicable to my situation.CleanAir was not told about the problem.
1.It was easy to contact CleanAir to communicate the problem.41.500
2.CleanAir understood the problem & consequences completely.42.000
3.CleanAir immediately offered the 3 options of repair, replace or refund.52.400
4.CleanAir resolved the problem as quickly as humanly possible.43.000
5.The problem is totally resolved today.42.250
Average2.230


It was easy to contact CleanAir to communicate the problem.

Frequency Analysis
Answer CountPercent
20%40%60%80%100%
Agree250.00%
Neutral250.00%
Disagree00.00%
Not applicable to my situation.00.00%
CleanAir was not told about the problem.00.00%
Total4100%
Key Analytics
Mean1.500
Key Facts
  • 100% chose the following options :
    • Agree
    • Neutral
Confidence Interval @ 95%[0.934 - 2.066]
n = 4
Standard Deviation0.577
Standard Error0.289


CleanAir understood the problem & consequences completely.

Frequency Analysis
Answer CountPercent
20%40%60%80%100%
Agree125.00%
Neutral250.00%
Disagree125.00%
Not applicable to my situation.00.00%
CleanAir was not told about the problem.00.00%
Total4100%
Key Analytics
Mean2.000
Key Facts
  • 75% chose the following options :
    • Neutral
    • Agree
Confidence Interval @ 95%[1.200 - 2.800]
n = 4
Standard Deviation0.816
Standard Error0.408


CleanAir immediately offered the 3 options of repair, replace or refund.

Frequency Analysis
Answer CountPercent
20%40%60%80%100%
Agree120.00%
Neutral240.00%
Disagree120.00%
Not applicable to my situation.120.00%
CleanAir was not told about the problem.00.00%
Total5100%
Key Analytics
Mean2.400
Key Facts
  • 60% chose the following options :
    • Neutral
    • Agree
Confidence Interval @ 95%[1.401 - 3.399]
n = 5
Standard Deviation1.140
Standard Error0.510


CleanAir resolved the problem as quickly as humanly possible.

Frequency Analysis
Answer CountPercent
20%40%60%80%100%
Agree00.00%
Neutral250.00%
Disagree00.00%
Not applicable to my situation.250.00%
CleanAir was not told about the problem.00.00%
Total4100%
Key Analytics
Mean3.000
Key Facts
  • 100% chose the following options :
    • Neutral
    • Not applicable to my situation.
Confidence Interval @ 95%[1.868 - 4.132]
n = 4
Standard Deviation1.155
Standard Error0.577


The problem is totally resolved today.

Frequency Analysis
Answer CountPercent
20%40%60%80%100%
Agree125.00%
Neutral250.00%
Disagree00.00%
Not applicable to my situation.125.00%
CleanAir was not told about the problem.00.00%
Total4100%
Key Analytics
Mean2.250
Key Facts
  • 75% chose the following options :
    • Neutral
    • Agree
Confidence Interval @ 95%[1.017 - 3.483]
n = 4
Standard Deviation1.258
Standard Error0.629


Please pick one or more topics you may be able to help us with. You will be asked additional questions on each topic you check.

Frequency Analysis
Answer CountPercent
20%40%60%80%100%
Easier to use.419.05%
Lighter weight.628.57%
More dependable. (wouldnt need to ship a spare)14.76%
Make my job more interesting and the day go quicker.00.00%
Decrease the total cost of product ownership.00.00%
Prevent field problems.29.52%
Increase data value.00.00%
Increase your customers bottom line.523.81%
Other314.29%
Total21100%
Key Analytics
Mean4.667
Key Facts
  • 52.38% chose the following options :
    • Lighter weight.
    • Increase your customers bottom line.
Confidence Interval @ 95%[3.265 - 6.068]
n = 21
Standard Deviation3.276
Standard Error0.715


Easier to use covers a lot of territory.

Select all that apply:

Frequency Analysis
Answer CountPercent
20%40%60%80%100%
Easier to setup and get started.3100.00%
More automated operation or data transfer.00.00%
Graphical interface.00.00%
Better visual indicators and audio alarms.00.00%
More visual indicators and audio alarms.00.00%
Bluetooth, wireless, RS412, ethernet, etc.00.00%
Easier to maintain.00.00%
Other00.00%
Total3100%
Key Analytics
Mean1.000
Confidence Interval @ 95%[1.000 - 1.000]
n = 3
Standard Deviation0.000
Standard Error0.000




Please rank your hoped for results for "Easier to Use" improvements. Use 1 for most valuable.


Rank Order Analysis
Rank Value123456
Happier employees266.67%133.33%00.00%00.00%00.00%00.00%
More value to our cl ... 00.00%266.67%00.00%150.00%00.00%00.00%
More profit &/or bon ... 00.00%00.00%150.00%00.00%150.00%00.00%
More long term value ... 00.00%00.00%150.00%150.00%00.00%00.00%
Less chance of error133.33%00.00%00.00%00.00%150.00%00.00%
Other (you can expla ... 00.00%00.00%00.00%00.00%00.00%2100.00%


If our product had the features you are suggesting how much more value could it provide to you? 


Frequency Analysis
Answer CountPercent
20%40%60%80%100%
Yes. A lot!150.00%
Yes. Some.150.00%
Not much.00.00%
Total2100%
Key Analytics
Mean1.500
Key Facts
  • 100% chose the following options :
    • Yes. A lot!
    • Yes. Some.
Confidence Interval @ 95%[0.520 - 2.480]
n = 2
Standard Deviation0.707
Standard Error0.500


Lighter weight can be accomplished in several ways.


Check all that apply:


Frequency Analysis
Answer CountPercent
20%40%60%80%100%
Less rugged using same materials.240.00%
Higher strength materials.00.00%
Make a Titanium model even if it costs 50% more.120.00%
Start over with a more compact design.120.00%
Eliminate one or more functions.00.00%
Separate it into 2 or more plug-and-play parts00.00%
Other120.00%
Total5100%
Key Analytics
Mean3.200
Key Facts
  • 60% chose the following options :
    • Less rugged using same materials.
    • Make a Titanium model even if it costs 50% more.
Confidence Interval @ 95%[1.017 - 5.383]
n = 5
Standard Deviation2.490
Standard Error1.114


More dependable is very important to us. We try to buy and make parts that never fail. We also try to eliminate the possibility of failure.

For example: Fuses fail where as circuit breakers trip. We don't use fuses.



Please indicate the areas we should concentrate on:

Frequency Analysis
Answer CountPercent
20%40%60%80%100%
Over-voltage protection.00.00%
More water proof.00.00%
Able to be dropped 6 feet and still work.00.00%
Can withstand higher ambient temperatures.00.00%
Able to calibrate at high elevations.00.00%
Never needs to be inspected after use.00.00%
Generally more rugged.00.00%
Other1100.00%
Total1100%
Key Analytics
Mean8.000
Confidence Interval @ 95%[8.000 - 8.000]
n = 1
Standard Deviation0.000
Standard Error0.000


What would help?

Select all that apply:

Frequency Analysis
Answer CountPercent
20%40%60%80%100%
More automation.00.00%
Less automation.00.00%
Internet connection.00.00%
CD player.00.00%
Help screens.00.00%
Computer voice alerts &, sound effects.00.00%
GPS.00.00%
Other00.00%
Total0100%
Key Analytics
Mean0.000
Confidence Interval @ 95%N/A
n = 0
Standard Deviation0.000
Standard Error0.000






Select all that apply:

Frequency Analysis
Answer CountPercent
20%40%60%80%100%
Easier to setup and get started.00.00%
More automated operation or data transfer.00.00%
Graphical interface.00.00%
Better visual indicators and audio alarms.00.00%
More visual indicators and audio alarms.00.00%
Bluetooth, wireless, RS412, ethernet, etc.00.00%
Easier to maintain.00.00%
Other00.00%
Total0100%
Key Analytics
Mean0.000
Confidence Interval @ 95%N/A
n = 0
Standard Deviation0.000
Standard Error0.000


Thinking back over the last several years which costs for similiar equipment had the biggest impact on your bottom line?

Using 1 for the most costly, please rank the following:


Rank Order Analysis
Rank Value123456
Initial purchase pri ... 00.00%00.00%00.00%00.00%00.00%00.00%
Time & parts to main ... 00.00%00.00%00.00%00.00%00.00%00.00%
Lost time due to fai ... 00.00%00.00%00.00%00.00%00.00%00.00%
Lost customer due to ... 00.00%00.00%00.00%00.00%00.00%00.00%
Cost to repeat test ... 00.00%00.00%00.00%00.00%00.00%00.00%
Stressed out testers ... 00.00%00.00%00.00%00.00%00.00%00.00%


We try to identify all field problems including frequency of occurrence and the impact on bottom lines. Please add a few to our list.


Frequency Analysis
Answer CountPercent
20%40%60%80%100%
No problems that I wish to share at this time.00.00%
My problem list showing: Problem - Frequency - Impact or Value 2100.00%
Total2100%
Key Analytics
Mean2.000
Confidence Interval @ 95%[2.000 - 2.000]
n = 2
Standard Deviation0.000
Standard Error0.000


We are always looking for ways to increase the value of data. Which things should we focus on first.


Select all that apply:


Frequency Analysis
Answer CountPercent
20%40%60%80%100%
User manuals and training documents.00.00%
Equipment reliability.00.00%
Graphical interface.00.00%
Visual indicators and audio alarms.00.00%
Style, design or appearance.00.00%
Bluetooth, wireless, RS412, ethernet, etc.00.00%
Easier to maintain.00.00%
Other00.00%
Total0100%
Key Analytics
Mean0.000
Confidence Interval @ 95%N/A
n = 0
Standard Deviation0.000
Standard Error0.000


We are always looking for ways to increase our value to our customers and to us. Which things should we focus on first.


Select all that apply:


Frequency Analysis
Answer CountPercent
20%40%60%80%100%
User manuals and training documents.350.00%
Equipment reliability.116.67%
Graphical interface.00.00%
Visual indicators and audio alarms.00.00%
Style, design or appearance.00.00%
Bluetooth, wireless, RS412, ethernet, etc.00.00%
Easier to maintain.00.00%
Other233.33%
Total6100%
Key Analytics
Mean3.500
Key Facts
  • 83.33% chose the following options :
    • User manuals and training documents.
    • Other
Confidence Interval @ 95%[0.694 - 6.306]
n = 6
Standard Deviation3.507
Standard Error1.432


How likely are you to recommend our products to others?

Frequency Analysis
Answer CountPercent
20%40%60%80%100%
Definitely will recommend975.00%
Probably will recommend325.00%
Not sure00.00%
Probably will not recommend00.00%
Definitely will not recommend00.00%
Never Used00.00%
Total12100%
Key Analytics
Mean1.250
Key Facts
  • 100% chose the following options :
    • Definitely will recommend
    • Probably will recommend
Confidence Interval @ 95%[0.994 - 1.506]
n = 12
Standard Deviation0.452
Standard Error0.131
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