Methods

WHAT we will do to achieve our aim. It is the "By what means?" of which Dr. Deming often spoke. Each part of the mission is stated in somewhat general terms and is supported by "sub-missions" that are much more specific.

Understand your customer’ s current needs.

Ask the about the purpose and benefits. Ask about their aim or purpose and what is keeping them from getting more of what they want. Document and communicate the needs. Analysis how we can increase our value.

Anticipate and plan for your customer’s future success.

Meet with top customers at least once per year to talk about long range topics. Set long range plan and action steps in place and revisit it on schedule.

Understand how your customer determines value.

This is a constantly moving target. We need to constantly monitor each customer value drivers and communicate these to all employees involved with them.

Strive to exceed your customer’s expectation for the purpose of developing a customer for life.

Look for customers that are looking for us. Don't work with mules. Competitively bid only when necessary to fill holes in the schedule. Strive to alignCleanAirand customer on the same goals. Strive to mutually share benefits of achieving common goals,

Improve continuously the quality of our products and services.

This is about constant improvement of all processes using a systems approach including training, documenting, PDSA, feedback and benchmarking.

Continuously improve the efficiency of our processes.

This is also about constant improvement of all processes using a systems approach including training, documenting, PDSA, feedback and benchmarking

Develop partnerships with synergistic benefits.

Identify long term common goals that are not counter productive.

Pioneer the use of new technologies.

Success is more about using technology in new ways than inventing it.